Payment Assistance

The latest information to support you through COVID-19

In the interest of supporting all of our customers we have made some changes to assist during this difficult time.

Here at ENSA, we hope you are keeping safe, looking after yourself & your loved ones during this difficult time. We acknowledge the challenges facing the community as a result of the Coronavirus global pandemic. Everyone has their role to play in supporting the Australian community through this, including the energy sector. Right now, our priority is supporting you and keeping the lights on in your home or business.

We have implemented new measures to support our customers during this difficult time. Effective immediately to at least 31st July, these include:

  • Offering payment plans, payment extensions to any residential or small business customers who may be in financial stress
  • Offering hardship arrangements to any residential or small business customers who may be in financial stress
  • Practical assistance or advice how to save the energy and reduce bills ( for example, using energy efficency products).
  • No default listing for customers who are having trouble paying invoices


Network Relief:

Energy Networks Australia released a Network relief package on 2nd April, 2020. This package was aimed at small business and residential customers of Australian Energy Retailers, who have fallen into hardship as a result of Coronavirus. As it stands, a relief package has not yet been offered to Embedded Networks. We are working with suppliers, networks & regulators to ensure our customers can also seek the same relief and assistance on offer to non-embedded network customers.
In the meantime, if you are experiencing financial hardship, please contact our friendly customer service team on 1300 003 672, or email us at . Alternatively, to set up a payment extension or payment plan, please do so by clicking here. We are here to work through this with you.

Our Values

Customer Focus

We pride ourselves on our world class customer support always ensuring that our partners and customers come first!

Going the extra mile

We always strive to go above and beyond for all of our partners and customers.


Building strong, long lasting relationships with our partners is paramount to ENSA.


We create leading-edge solutions by working together with our partners to turn our ideas and technologies into performance.


Our holistic approach and flexible solutions are tailored to partner and customer requirements. No job is too big or too small for us!



Here at ENSA we are always happy to help, so please do not hesitate to contact us at any time.

1300 00 ENSA (3672)



ENSA Pty Ltd

ABN: 91 606 092 826

Level 3 / 257 Collins St