Moving In Or Out
Whether moving in or out of a property, we want to make things nice and simple for you! If you cannot find the information that you are after below, please contact one of our friendly customer support representatives and they will assist.
MOVING IN
HOW DO I SET UP A NEW SERVICE?
Make sure you allow at least 3 business days for full setup of a new service. Simply contact ENSA’s Customer Support Team on 1300 00 ENSA (3672) to be guided through the process, we will forward you an application form and get you connected as quickly as possible.
WHAT TIME WILL MY CONNECTION OCCUR?
Connections will generally occur anytime between 8:00am and 8:00pm.
DO I NEED TO BE AT HOME FOR THE CONNECTION?
Generally you do not need to be at home for a connection to occur, however it is important to ensure that the main switch inside your tenancy is switched off.
HOW DO I KNOW ONCE I HAVE BEEN CONNECTED?
Turn the main switch in your tenancy to the ‘on’ position and ensure the safety switch is also on. If there is no electricity then the connection has not yet been carried out so switch the main switch and safety switch back off.
More Information
WHO HANDLES QUESTIONS ABOUT GETTING CONNECTED OR MY ACCOUNT?
ENSA’s Customer Support Team will be able to assist you with your question, please call on 1300 00 ENSA (3672) between 8:30am to 5pm, Monday to Friday (excluding public holidays). An after-hours number is also available through our voicemail service outside of these hours.
Do I have to sign up with ENSA or can I go with another provider?
You can certainly choose to connect with a provider of your choice, for electricity, phone or internet. However, there are some changes to the equipment that will need to be made to allow this. Before making this decision, we highly recommend contacting our friendly Customer Support Team to discuss any specific concerns, or questions you may have! The Embedded Network is designed to work in your favour, and minimise any hassle.
WHY DO I GET TWO BILLS IF I CHOOSE NOT TO SIGN UP WITH ENSA?
Should you choose to stay with your existing retailer or sign up with another retailer then your bill will be split into two. You will receive one bill from your retailer which is for the cost of the energy that you are using. You will then receive another bill from ENSA for the network charges associated with getting the electricity to your premises.
If you would like to sign up with another provider for phone or internet services, you will need to discuss any changes that may be required with your chosen provider as well as ENSA.
How long will my contract with ENSA be?
There is no fixed term when signing up for any of the services offered by ENSA.
You will be able to connect and disconnect at any stage by phoning our Customer Support Team on 1300 00 ENSA (3672). Our no lock in contracts offer flexibility to all of our customers.
Moving Out
HOW DO I CLOSE MY ACCOUNT/disconnect my services with ensa?
If you are moving out of your property simply let us know and we can arrange to disconnect the services and close your account. You can use the form below to advise us, log on to the ENSA Customer Portal and complete the Move Out form or email us at info@ensa.net.au with your details and the date that you will moving. We will respond to let you know that we have received your request and made the necessary arrangements. We will also advise when you can expect to receive your final invoice.
Please note, disconnection fees may apply
CONTACT US
DON’T BE SHY, SAY HELLO!
Here at ENSA we are always happy to help, so please do not hesitate to contact us at any time.
1300 00 ENSA (3672)
INFO@ENSA.NET.AU
ENSA Pty Ltd
ABN: 91 606 092 826
Level 3 / 257 Collins St
MELBOURNE VIC 3000