Moving In Or Out

WHO HANDLES QUESTIONS ABOUT GETTING CONNECTED OR MY ACCOUNT?

ENSA’s Customer Support Team will be able to assist you with your question, please call on 1300 00 ENSA (3672) between 8:30am to 5pm, Monday to Friday (excluding public holidays). An after-hours number is also available through our voicemail service outside of these hours.

Do I have to sign up with ENSA or can I go with another provider?

You can certainly choose to connect with a provider of your choice, for electricity, phone or internet. However, there are some changes to the equipment that will need to be made to allow this. Before making this decision, we highly recommend contacting our friendly Customer Support Team to discuss any specific concerns, or questions you may have! The Embedded Network is designed to work in your favour, and minimise any hassle.

WHY DO I GET TWO BILLS IF I CHOOSE NOT TO SIGN UP WITH ENSA?

Should you choose to stay with your existing retailer or sign up with another retailer then your bill will be split into two. You will receive one bill from your retailer which is for the cost of the energy that you are using. You will then receive another bill from ENSA for the network charges associated with getting the electricity to your premises.

If you would like to sign up with another provider for phone or internet services, you will need to discuss any changes that may be required with your chosen provider as well as ENSA.

How long will my contract with ENSA be?

There is no fixed term when signing up for any of the services offered by ENSA.
You will be able to connect and disconnect at any stage by phoning our Customer Support Team on 1300 00 ENSA (3672). Our no lock in contracts offer flexibility to all of our customers.